CLIENT-CENTRIC APPROACH IN THE FEDERAL EXECUTIVE AUTHORITY

  • Kulikov Aleksandr V.A. Trapeznikov Institute of Management Problems of the Russian Academy of Sciences, Moscow, Russia
DOI: https://doi.org/10.25728/econbull.2023.3.9-kulikov
Keywords: client-centricity, federal executive authority, Rosalkogoltabakcontrol, public services

Abstract

The article considers the possibility of evaluating the effectiveness of measures to improve the provision of public services and the implementation of public functions in federal executive authorities. Proposals are formulated to assess the effectiveness of improving the processes of interaction between a public authority and business representatives within the framework of a client-centric approach.

Published
2023-11-20
Issue
Vol. 4 No. 3 (2023): Economic Bulletin of ICS RAS
Section
Менеджмент