METHOD OF ASSESSING THE QUALITY OF SERVICE IN A HOTEL

Abstract

The article presents the developed methodology for assessing the quality of service in a hotel based on an audit program, aimed primarily at finding and highlighting potential weaknesses in the activities of hospitality industry enterprises. The audit program emphasizes a comprehensive study of the interaction of staff with a visitor using the auditor as an example. Economic recommendations were provided that would help improve the quality of service and lead to additional profits if successfully implemented. The findings suggest that service audit plays an important role in improving the quality of service and strengthening the competitiveness of the hotel.