GOVERNMENT MARKETING. CLIENT-CENTRICITY AS AN ELEMENT OF THE DIGITAL ECONOMY

  • Kulikov Alexander V.A. Trapeznikov Institute of Management Problems of the Russian Academy of Sciences, Moscow, Russia
Keywords: government marketing, digital economy, client-centricity, public services

Abstract

The article examines the history and prospects of the development of a client-centered approach in public administration as one of the elements of the digital economy in the Russian Federation. The current situation with the introduction of client-centricity in the activities of government authorities is analyzed.

Published
2024-10-07
Section
Innovation management